All our items are crafted with exceptional care and attention to detail. We want you to love your purchase. Should your selection not meet your expectations, we are pleased to offer the following services.
Exchanges
We gladly accept return and exchange requests within 7 days of delivery. If more than 7 days have passed, unfortunately we cannot offer you a return or exchange.
To be eligible, items must be:
Please note that customized, engraved, or personalized creations, along with sale items and gift cards, are not eligible for exchange.
- Unworn, unused, and in pristine condition
- Returned in their original packaging
- Accompanied by proof of purchase
To arrange an exchange, kindly contact us at: [email protected]
Non-Refundable Items
- We do not refund customized or personalized products
- Sale items
- Gift cards
Returns & Refunds
Refunds may be requested within 7 days of delivery. All returned items must meet our eligibility criteria and will undergo a quality inspection upon receipt.
Once approved:
- Refunds are issued to the original method of payment
- Items must be in original condition and packaging.
- Please allow 10 to 45 days for processing, depending on your financial institution
- A 5% processing fee applies
Shipping fees and applicable duties are non-refundable, except in the rare case of an error on our part.
Return Shipping
Unless the return is due to an error on our part, return shipping fees and applicable duties are non-refundable and remain the responsibility of the client.
We recommend using a secure, trackable shipping service, as we cannot be held responsible for items lost in transit.
Order Cancellation
Cancellations are accepted within 24 hours of placing your order.
To request a cancellation, please contact:[email protected]
Damaged or Incorrect Orders
We invite you to carefully inspect your order upon arrival.
Should you receive an item that is damaged, defective, or not as ordered, please contact us promptly so we may resolve the matter with the utmost care.
Assistance
For any inquiries, our team remains at your disposal.